Terms & Conditions
Please read these Terms & Conditions carefully before booking or using our website and services.
Appointments can be made through JGLOW’s online booking system or by contacting JGLOW directly.
All appointments are subject to availability and are confirmed only once the required deposit, booking fee or full payment has been received.
Clients are responsible for ensuring that all information provided when booking is accurate and complete.
BOOKINGS
A deposit, booking fee or full payment may be required to secure an appointment.
Where a deposit or booking fee is required, the appointment is not confirmed until payment has been received.
Deposits and booking fees are applied towards the cost of the booked treatment unless otherwise stated.
Deposits and booking fees are non-refundable where a client cancels or chooses not to proceed with their appointment. This does not affect any rights the client may have under the Australian Consumer Law.
DEPOSITS & BOOKING FEES
JGLOW requires a minimum of 72 hours’ notice to reschedule an appointment.
Appointments rescheduled with at least 72 hours’ notice will have the deposit or booking fee transferred to the new appointment.
Cancellations or changes made within 72 hours of the scheduled appointment will result in the forfeiture of the deposit or booking fee.
Any new appointment made following a late cancellation or change will require a new deposit, booking fee or applicable payment to secure the appointment.
CANCELLATIONS & RESCHEDULING
Clients are responsible for arriving on time for their scheduled appointment.
Clients arriving more than 10 minutes late may have their appointment cancelled or rescheduled where there is insufficient time to safely and professionally complete the treatment.
Where an appointment cannot proceed due to late arrival, the appointment will be treated as a late cancellation and the applicable deposit or booking fee will be forfeited.
Failure to attend a scheduled appointment without prior notice will be classified as a no-show.
No-show appointments will be charged at 100% of the scheduled treatment fee. Any deposit, booking fee or payment already received will be applied towards the amount owing.
JGLOW reserves the right to require full payment in advance before accepting any future appointment following a no-show or repeated late cancellations.
LATE ARRIVALS & NO-SHOWS
APPOINTMENT ELIGIBILITY & MEDICAL DISCLOSURE
Clients must provide accurate and complete information regarding their medical history, medications, allergies, skin conditions and any other information relevant to the safe provision of treatment.
Clients are responsible for informing JGLOW of any changes to their health, medical history, medications or circumstances that may affect treatment suitability.
Cosmetic tattoo and beauty treatments may not be suitable for everyone.
JGLOW reserves the right to decline, postpone, discontinue or modify a treatment where it is considered unsafe, unsuitable or professionally inappropriate to proceed.
JGLOW currently performs cosmetic tattoo treatments on untreated skin only and does not offer correction or cover-up services.
Clients with existing cosmetic tattooing, permanent makeup or residual pigment in the proposed treatment area must disclose this before booking.
If previous cosmetic tattooing or pigment is identified after an appointment has been booked and was not disclosed before booking, JGLOW reserves the right to decline or cancel the treatment.
Where a client has failed to disclose previous cosmetic tattooing or pigment before the appointment, the deposit or booking fee will be forfeited.
Any new appointment or alternative treatment will require a new deposit, booking fee or applicable payment.
PREVIOUS COSMETIC TATTOOING
Clients are responsible for reading and following all pre-treatment instructions provided by JGLOW.
Failure to follow pre-treatment instructions may affect treatment suitability, comfort, healing and results.
JGLOW reserves the right to postpone or decline treatment where pre-treatment requirements have not been followed and it is considered unsafe or professionally inappropriate to proceed.
Where an appointment cannot proceed because a client has failed to follow clearly communicated pre-treatment requirements, the applicable deposit or booking fee may be forfeited.
PRE-TREATMENT REQUIREMENTS
Every client heals differently and individual treatment outcomes may vary.
Results can be influenced by factors including skin type, age, lifestyle, health, medications, sun exposure, skincare products and compliance with pre-treatment and aftercare instructions.
JGLOW does not guarantee identical results, exact pigment retention, exact colour outcomes or a specific healed result.
Cosmetic tattoo treatments are a process, and a refinement appointment may be recommended following the initial treatment to assess healing and make adjustments where appropriate.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
TREATMENT RESULTS & HEALING
Where recommended, cosmetic tattoo refinement appointments are generally performed approximately 6–8 weeks after the initial treatment.
Refinement appointments are separate appointments and are charged at the applicable JGLOW refinement price.
Clients are responsible for booking their refinement appointment within the recommended timeframe and subject to appointment availability.
Appointments requested outside the recommended timeframe may be subject to different pricing or treated as a colour refresh or new treatment, depending on the time elapsed and the condition of the existing cosmetic tattoo.
REFINEMENT APPOINTMENTS
Clients are responsible for reading and following all aftercare instructions provided by JGLOW.
Failure to follow aftercare instructions may adversely affect healing, pigment retention and the final treatment result.
JGLOW cannot accept responsibility for outcomes adversely affected by a client’s failure to follow the aftercare instructions provided, subject to the client’s rights under the Australian Consumer Law.
Clients should contact JGLOW if they have questions or concerns regarding their treatment or the healing process.
AFTERCARE & CLIENT RESPONSIBILITY
JGLOW may capture photographs and/or video before, during and after treatment for client records, treatment documentation, education and quality assurance purposes.
JGLOW may request permission to use selected photographs and/or video for portfolio, website, social media, advertising or other marketing purposes.
Where consent is required, clients will be given the opportunity to provide or decline consent.
Declining consent for marketing use will not affect a client’s eligibility to receive a standard paid treatment.
Information regarding the collection, storage and handling of personal information is provided in JGLOW’s Privacy Policy.
PHOTOGRAPHY & VIDEO
Model appointments are offered for training, portfolio, content creation and marketing purposes.
Photography and/or video recording and permission for JGLOW to use this content are conditions of participation in a model appointment.
By applying for, booking and attending a model appointment, the client acknowledges and agrees that photographs and/or video content may be captured and used by JGLOW across its website, social media platforms, advertising and other marketing materials.
Participation in model appointments is voluntary. Clients who do not agree to photography, video recording or the use of captured content for these purposes should not apply for or attend a model appointment.
Model appointments are subject to eligibility requirements and approval by JGLOW.
Submitting an application does not guarantee acceptance or an appointment.
Additional model booking, payment and treatment conditions may apply and will be communicated before the appointment.
MODEL APPOINTMENTS
To maintain a safe, professional and comfortable treatment environment, clients are required to attend appointments alone unless otherwise agreed with JGLOW before the appointment.
Children and pets are not permitted in the treatment area.
A support person may attend where reasonably required, provided this has been discussed and agreed with JGLOW before the appointment.
CHILDREN, PETS & ADDITIONAL GUESTS
All prices are displayed in Australian dollars and may be changed by JGLOW from time to time.
The price applicable to a confirmed appointment will be the price communicated or displayed at the time of booking, unless otherwise agreed.
Any outstanding treatment balance must be paid in accordance with JGLOW’s payment requirements.
JGLOW reserves the right to require deposits, booking fees, partial payment or full payment in advance for selected services or appointments.
PRICING & PAYMENTS
GIFT VOUCHERS & PROMOTIONAL OFFERS
Where JGLOW offers gift vouchers, promotional pricing, discounts or special offers, additional conditions may apply.
Promotional offers may be subject to eligibility requirements, booking periods, availability, expiry dates or other conditions communicated at the time of the offer.
Gift vouchers and promotional offers cannot be redeemed for cash except where required by law.
Nothing in these conditions excludes, restricts or modifies any rights available under the Australian Consumer Law.
JGLOW takes reasonable care to ensure that information provided on its website and booking platforms is accurate and current.
Website content is provided for general information purposes only and should not be considered medical advice or a substitute for advice from an appropriately qualified health professional.
Treatment suitability and results vary between individuals.
JGLOW may update, amend or remove website content, treatment information, pricing or policies where reasonably necessary.
WEBSITE INFORMATION
JGLOW may use third-party service providers to support its business operations, including appointment booking, payment processing, website hosting and communications.
Personal information provided through third-party platforms may also be subject to the privacy practices and terms of those service providers.
Further information regarding the collection and handling of personal information is provided in JGLOW’s Privacy Policy.
THIRD-PARTY SERVICES
These Terms & Conditions do not exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
Where JGLOW’s services are subject to statutory consumer guarantees, clients retain all rights and remedies available under applicable law.
AUSTRALIAN CONSUMER LAW
CHANGES TO THESE TERMS & CONDITIONS
JGLOW may update these Terms & Conditions from time to time to reflect changes to its services, business practices or legal obligations.
The current version of these Terms & Conditions will be published on the JGLOW website.
Clients are encouraged to review the Terms & Conditions applicable at the time of booking.
If you have questions regarding these Terms & Conditions, please contact:
JGLOW
Email: hello@jglow.com.au
Last updated: July 2026
CONTACT