Privacy Policy
This Privacy Policy explains how JGLOW collects, uses, stores and handles your personal information.
JGLOW may collect personal information including:
Your name, date of birth and contact details.
Booking, appointment and payment information.
Medical history, medications, allergies, skin conditions and other health or treatment information relevant to determining treatment suitability and providing services safely.
Consultation, consent, treatment and service records.
Photographs and video captured in connection with treatments or model appointments.
Communications between you and JGLOW, including enquiries made by email, phone, website, booking platforms or social media.
INFORMATION WE COLLECT
JGLOW may collect personal information when you:
Make or manage an appointment through our booking system.
Complete consultation, consent, medical history or treatment forms.
Contact or communicate with JGLOW.
Attend an appointment.
Apply for or participate in a model appointment.
Provide photographs, videos or other information to JGLOW.
Use JGLOW’s website, booking system or other services.
HOW WE COLLECT INFORMATION
JGLOW may use personal information to:
Manage bookings and appointments.
Assess treatment suitability and provide safe, professional and personalised services.
Maintain consultation, treatment and client records.
Communicate appointment, treatment, pre-care and aftercare information.
Process payments and manage business records.
Respond to enquiries and provide client support.
Improve JGLOW’s services and client experience.
Meet legal, regulatory, insurance and professional obligations.
Use photographs or video for portfolio, website, social media, advertising or marketing purposes where appropriate consent has been provided.
HOW WE USE YOUR INFORMATION
JGLOW may collect health and treatment information where reasonably necessary to assess treatment suitability and provide services safely.
Clients are responsible for providing accurate and complete information and informing JGLOW of any relevant changes to their health, medications or circumstances.
Health and treatment information will be handled with appropriate care and used for purposes connected with treatment, client safety, record keeping and JGLOW’s legal and professional obligations.
HEALTH & TREATMENT INFORMATION
JGLOW may capture photographs and/or video before, during and after treatment for client records, treatment documentation, education and quality assurance purposes.
JGLOW may request permission to use selected photographs and/or video for portfolio, website, social media, advertising or other marketing purposes.
Where consent is required, clients will be given the opportunity to provide or decline consent.
Declining consent for marketing use will not affect a client’s eligibility to receive a standard paid treatment.
PHOTOGRAPHY & VIDEO
Model appointments are offered for training, portfolio, content creation and marketing purposes.
Photography and/or video recording and permission for JGLOW to use this content are conditions of participation in a model appointment.
By applying for, booking and attending a model appointment, the client acknowledges and agrees that photographs and/or video content may be captured and used by JGLOW across its website, social media platforms, advertising and other marketing materials.
Participation in model appointments is voluntary. Clients who do not agree to photography, video recording or the use of captured content for these purposes should not apply for or attend a model appointment.
MODEL APPOINTMENTS
JGLOW may use trusted third-party service providers to support its business operations, including appointment booking, payment processing, website hosting, communications and business administration.
Personal information may be provided to these service providers where reasonably necessary for them to perform services on behalf of JGLOW.
Third-party service providers may also handle personal information in accordance with their own privacy policies and legal obligations.
THIRD-PARTY SERVICE PROVIDERS
JGLOW does not sell or rent personal information.
Personal information may be disclosed where reasonably necessary to operate JGLOW’s business, provide services, process bookings or payments, comply with legal obligations, protect the safety or rights of JGLOW or others, or where disclosure is otherwise authorised or required by law.
DISCLOSURE OF INFORMATION
JGLOW takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Client information and records may be stored electronically through booking, payment, website, communication and business management systems used by JGLOW.
While JGLOW takes reasonable steps to protect personal information, no method of electronic storage or transmission can be guaranteed to be completely secure.
STORAGE & SECURITY
You may request access to personal information JGLOW holds about you or request that inaccurate or incomplete information be corrected.
Requests can be made by contacting JGLOW using the details below.
ACCESS & CORRECTION
If you have a question or concern regarding how JGLOW handles your personal information, please contact JGLOW.
JGLOW will take reasonable steps to review and respond to privacy enquiries or complaints.
PRIVACY ENQUIRIES & COMPLAINTS
JGLOW may update this Privacy Policy from time to time to reflect changes to its business practices, services or legal obligations.
The current version of the Privacy Policy will be made available through JGLOW’s website or booking platform.
CHANGES TO THIS PRIVACY POLICY
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact:
JGLOW
Email: hello@jglow.com.au
Last updated: July 2026
CONTACT